Refunds Policy

1. Our approach

I want you to make a considered decision before buying. NRI courses, recordings, guided sessions, books, downloads and student-area materials are digital products, and in most cases access begins immediately after purchase.

Where a free preview is available, please use it before buying. If you are considering a bundle such as Boundless, use the previews for the individual programmes that offer them so you can get a proper feel for the teaching before committing.

2. Digital access and final purchases

Because digital products can be opened, streamed, downloaded or accessed immediately, purchases are generally final once access has been granted, unless the relevant product page states otherwise or a refund is required by applicable law.

This includes:

• online courses and digital training;
• student-area access;
• digital books, PDFs and downloads;
• guided sessions and audio material; and
• bundles containing digital material.

Once access has been delivered, the product cannot be returned in the same sense as an unused physical item.

3. When a refund is not normally available

A refund is not normally available simply because:

• you changed your mind after purchase;
• you did not use or complete the material;
• you expected a different personal outcome;
• you later decided the programme was not the right fit;
• you chose not to use an available preview before purchasing; or
• you forgot about your access.

4. If something is technically wrong

If you have paid for something and cannot access it because of a technical problem, contact Support so we can try to resolve it.

Please include the email address used at checkout, the product name, what happened, the device and browser you were using, and a screenshot where that is helpful.

If a genuine technical access problem cannot be resolved within a reasonable time, the situation will be reviewed fairly.

5. Duplicate purchases

If you accidentally buy the same digital product twice using the same or clearly connected details, contact us as soon as possible.

Where a genuine duplicate purchase can be verified, the duplicate payment may be refunded or another appropriate resolution offered.

6. Payment plans

Where a programme offers instalments, the payment plan is an alternative way of paying for the same purchase rather than a monthly subscription that can simply be cancelled after access has been granted.

The full payment-plan commitment and amount are shown on the relevant enrolment page. Any cancellation or refund rights required by applicable law remain unaffected.

7. Bundles

Bundles such as Boundless may provide access to multiple programmes and digital materials at once. Because that access is supplied digitally, bundle purchases are generally final once access has been granted, unless the product page says otherwise or applicable law requires a refund.

Before purchasing a bundle, please look at the available previews for the individual programmes and read the Personal or Practitioner description carefully so you know which version you are buying.

8. Personal and Practitioner Editions

Please check the edition before purchasing. Personal Editions are for personal study and self-work. Practitioner Editions include the relevant professional-use pathway and rights described on the product page.

Buying the wrong edition because the distinction was not read does not automatically create a right to a refund, although you are welcome to contact us promptly if you realise you have made a genuine purchasing mistake and we will look at the circumstances fairly.

9. Contact us about a purchase

10. Other terms and legal rights

This policy should be read alongside the Nine Realms Institute Terms and Conditions, Privacy Policy, the relevant product page and the terms shown at checkout.

Nothing in this policy limits or excludes any consumer rights that cannot lawfully be limited or excluded.