Privacy Policy

1. Introduction

Martin Rothery (“we”, “us”, “our”) collects, uses and protects your personal information when you use ninerealmsinstitute.com and our related Services. We take privacy seriously and aim to handle your information in a way that is transparent, secure and respectful of your rights. This Policy applies to visitors, students and customers. It does not cover third-party websites we do not control.

2. Who We Are & How to Contact Us

3. What Information We Collect

a) Information you provide directly

• Name and contact details (e.g. email address, optional postal address)
• Information submitted through forms (contact, application, checkout)
• Login details and profile information if you create an account on a training portal
• Messages and support requests you send us

b) Transaction & payment information

• Records of purchases you make (courses, programmes, trainings)
• Payment-related information handled by third-party processors (e.g. card type, last 4 digits)
• We do not store full credit card numbers on our own servers; payments are processed by SureCart, Stripe, PayPal or similar

c) Usage & technical information

• IP address, device type, operating system, browser type
• Pages visited, time spent, click patterns and referring URLs
• Information collected through cookies, pixels and similar technologies (e.g. Meta Pixel, Google Analytics)

d) Optional additional information

• Information you choose to share about your background, practice or interests
• Feedback and testimonials (with your consent if we use them publicly)

4. How We Collect Information

• When you visit or browse the Site
• When you sign up for trainings, newsletters or free resources
• When you purchase a course or programme
• When you fill in forms (contact, application, interest forms)
• When you interact with our emails (opens, clicks)
• Through cookies and similar technologies used for analytics and marketing

You can disable non-essential cookies through your browser settings, but some features may not work correctly if you do.

5. How We Use Your Information

• Provide and manage access to courses, programmes and content
• Process payments and manage your orders
• Communicate with you about enrolments, access, updates and support
• Send emails or newsletters you have subscribed to (unsubscribe at any time)
• Improve the Site, content and Services based on usage
• Run analytics, debug issues and detect suspicious activity
• Comply with legal obligations and enforce our Terms

6. Legal Bases (UK/EU/EEA Visitors)

• Contract: To provide the Services you purchase or sign up for
• Consent: For certain marketing, cookies or optional data you choose to give
• Legitimate interests: To operate, improve and secure the Site without overriding your rights
• Legal obligations: To comply with applicable laws (e.g. tax, accounting)

7. How We Share Information

We may share your information with:

• Service providers who help us run the Site and Services (hosting, email, training platforms, payment processors, analytics)
• Professional advisors (accountants, legal counsel) when needed
• Authorities when required by law, court order or to protect safety

These third parties are only given the information necessary to perform their services.

8. International Transfers

Our business is based in the United Kingdom. We may use service providers in other countries including the United States and EEA. Your information may be transferred and stored in countries outside your own. Where required, we take reasonable steps to ensure appropriate protections are in place.

9. Data Retention

We keep your personal information only as long as reasonably necessary to provide the Services and comply with legal, tax and accounting obligations.

• Basic account and purchase records: typically several years for tax and audit purposes
• Email marketing data: until you unsubscribe or we clean inactive lists
• Support emails: retained for a period to track past issues and improve service

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data where there is no good reason to continue processing it
• Object to certain types of processing (e.g. direct marketing)
• Withdraw consent where processing is based on consent
• Request restriction of processing in certain circumstances
• Request a copy of your data in a commonly used format (data portability)

To exercise any of these rights, email martin@ninerealmsinstitute.com. We may need to verify your identity before acting on your request.

11. Email Communications & Marketing

If you join our email list, we may send you updates, educational content and information about courses or offers. You can unsubscribe at any time via the link in our emails. If you are enrolled in a course, we may still email you about important service-related matters even if you opt out of marketing.

12. Cookies & Tracking Technologies

We may use cookies, pixels and similar technologies to remember your preferences, keep you logged in, analyse Site usage and measure campaign performance. Examples include Google Analytics, Meta Pixel, and session cookies for login and security. You can control cookies via your browser settings. Disabling certain cookies may affect your experience.

13. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security of data transmitted over the internet.

14. Children’s Privacy

This Site is not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

15. Changes to This Policy

We may update this Policy from time to time. When we do, we will change the “last updated” date at the top and, where appropriate, provide additional notice. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.